Shipping & Delivery Policy

Last updated: May 19, 2026

Overview

At Weedz DC, our goal is to provide a smooth, reliable, and convenient delivery experience for every customer. This Shipping & Delivery Policy explains how order fulfillment, delivery timing, service areas, customer responsibilities, and delivery issues are handled.

By placing an order through Weedz DC, you agree to this Shipping & Delivery Policy.

Service Areas

Weedz DC provides delivery service in select available areas, including Washington, DC and surrounding DMV locations where service is offered.

Delivery availability may vary based on your location, driver availability, order volume, weather, traffic, safety concerns, verification requirements, and other service-related factors.

We reserve the right to refuse, delay, or cancel delivery to any location if we determine that fulfilling the order may violate applicable law, create a safety concern, involve inaccurate information, or fall outside of our available service area.

Order Processing

Orders are processed after they are submitted and accepted by Weedz DC. We may contact you by email, phone, or text message to confirm order details, delivery information, payment details, verification requirements, or other information needed to fulfill your order.

Please make sure all information provided at checkout is accurate, including your name, phone number, email address, delivery address, and any delivery instructions.

Incorrect or incomplete information may result in delays, cancellation, failed delivery, or additional fees.

Delivery Times

Delivery times shown or communicated by Weedz DC are estimates only and are not guaranteed.

Actual delivery times may vary due to order volume, driver availability, traffic, weather, customer responsiveness, verification requirements, technical issues, safety concerns, or other factors outside of our control.

We do our best to fulfill orders as quickly and efficiently as possible, but we are not responsible for delays caused by circumstances beyond our control.

Customer Availability

Customers are responsible for being available during the delivery window and responding to reasonable communication attempts from Weedz DC or our delivery team.

If we are unable to reach you, verify required information, access the delivery location, or complete the delivery due to customer-related issues, your order may be delayed, cancelled, or subject to additional delivery or service fees.

For faster support regarding your delivery, you may text us at (202) 240-2565 with your order number.

Delivery Address and Instructions

Customers are responsible for providing a complete and accurate delivery address.

Please include any necessary delivery instructions at checkout, such as apartment number, gate code, building access instructions, parking instructions, or preferred contact method.

Weedz DC is not responsible for failed or delayed deliveries caused by incorrect addresses, missing apartment or unit numbers, restricted building access, unavailable customers, unreachable phone numbers, or incomplete delivery instructions.

Verification Requirements

We may require verification before completing an order or delivery. This may include confirming your identity, age, eligibility, payment details, order details, or other information required by law or our internal policies.

We reserve the right to refuse or cancel an order if verification cannot be completed or if we determine that the order may violate applicable law, our policies, or service requirements.

Failed Deliveries

A delivery may be considered failed if:

The customer provides an incorrect or incomplete address.

The customer is unavailable or does not respond to reasonable contact attempts.

The delivery location cannot be accessed.

Required verification cannot be completed.

The order cannot be safely or legally delivered.

The customer refuses the order.

If a delivery fails due to customer-related issues, the order may be cancelled, delayed, rescheduled, or subject to additional delivery or service fees at our discretion.

Delivery Fees

Delivery fees, service fees, minimum order amounts, and other charges may vary by location, order size, promotion, distance, demand, or other service-related factors.

All applicable fees will be shown at checkout when available or communicated before fulfillment.

Fees are subject to change at any time without notice.

Shipping

Weedz DC primarily provides local delivery service. If shipping is available for certain products or locations, shipping times, carriers, rates, and availability may vary.

Shipping estimates are not guaranteed. Weedz DC is not responsible for delays caused by shipping carriers, weather, incorrect shipping information, customs, third-party providers, or events outside of our control.

Products that are not eligible for shipping may only be available for local delivery or pickup where applicable.

Order Issues

Please inspect your order upon receipt. If your order is missing an item, contains the wrong item, or there is another issue with your delivery, please contact us as soon as possible.

For expedited service, text (202) 240-2565 with your order number and a brief description of the issue.

You may also email team@weedzdc.com.

Photos or additional information may be requested when applicable. Order issues are reviewed on a case-by-case basis and may be resolved through replacement, store credit, refund, discount, or another resolution at our discretion.

Cancellations and Changes

Please review your order carefully before submitting it.

We may be unable to accommodate cancellation, address change, product change, or delivery change requests after an order has been accepted, prepared, dispatched, fulfilled, or delivered.

If you need help with an order change, contact us as soon as possible at team@weedzdc.com or text (202) 240-2565 for expedited assistance.

Events Outside Our Control

Weedz DC is not responsible for delays, failed deliveries, cancellations, or service interruptions caused by events outside our control, including but not limited to severe weather, traffic, road closures, accidents, emergencies, technical issues, payment processor issues, third-party service interruptions, safety concerns, law enforcement activity, or other unexpected events.

Contact

For questions about shipping, delivery, order status, or delivery issues, please contact us:

Email: team@weedzdc.com
Text for expedited assistance: (202) 240-2565

For faster assistance, please include your order number and the name used on the order.